While C-Suite executives demand that their companies have “digital transformations,” CIOs and IT managers dive under the table. After all, digital transformation in translation means “making IT responsible for doing business”.
What does a technology manager do with all the eyes and pressure to create new ways to capture customers, streamline production and provide real-time information to decision makers? First, understand that this means more than fixing technology. “The core availability of a set of technological innovations and practices has enabled organizations to transform their businesses through improved automation and data analysis to achieve greater value and business growth, write Thomas Earl and Roger Stofers in their latest work, A Field Guide to Digital Transformation.
In particular, there are seven key technology areas that need to be considered in any digital transformation initiative, the authors state. Earl, who is the CEO of Arcitura Education, is one of the most prolific authors of business technology, well known for his work on service design principles and patterns. Stofers is the architect of the enterprise for de Volksbank.
The main technological factors that should be part of the digital transformation include the following:
Improved and diverse data collection. “With a wide range of data as input, digital transformation platforms can offer decision-makers in-depth data analysis to help improve their decision-making ability and further help them discover how new products and services can be implemented.” the message said. Earl and Stofers. Having a wide variety of data sources also helps decision-makers “perform very complex and intelligent forms of automation that can improve both the quality and efficiency of business automation.” Relevant technologies include big data and analytics, the Internet of Things and robotic process automation (RPA).
Modern data science. “Modern advances in data science have led to the automation of digital transformation in many organizations, as their automation solutions can now be driven by constant streams of intelligent data of real value.” Relevant technologies include big data and analytics, artificial intelligence and machine learning.
Sophisticated automation technologies. “Bots can be configured to perform a number of practical processing tasks, such as data entry and information routing.” The technology that allows this to be done is RPA.
Autonomous decision making. “This allows the decision to respond quickly to a number of situations that may have previously required more time to make the right human decisions.” The technology that makes this possible is AI.
Centralized, scalable, sustainable IT resources. “The cloud environment can provide the necessary infrastructure to support the demands for digital transformation.” The technology that makes this possible is cloud computing.
Constant data storage. “Highly secure storage technology, which emerged as a result of the use of cryptocurrencies, has allowed us to place fixed repositories next to corporate databases.” The technology that makes this possible is blockchain.
Ubiquitous multifunction access. This means opening access to “a range of business interaction options for channels that the customer can choose from. The state of the client’s activity is always preserved in different types of access methods. ” The technology that makes this possible is cloud computing.