Gartner has published 10 major government technology trends for 2022, driving public sector leaders to accelerate digital transformation and reduce the risk of failure.
“Internet public and public sector directors now need to maintain the momentum of the digital acceleration following the initial chaos of the pandemic,” says Gartner Research Director Arthur Nicholas.
“Internet directors can use these trends to create organizations ready for the future by demonstrating how digital initiatives deliver value to diverse and evolving needs, support new trends in the workforce, effectively scale operations, and build a composite foundation for business and technology.” .
He says state CIOs need to consider the collective impact of the next ten trends on their organizations and incorporate them into their strategic plans for 2022 and beyond. He says failing to do so risks undermining the quality of public services and the ability to deliver value to the mission in the long run.
A complex state-owned enterprise
According to Gartner, by 2024, more than 25% of government requests for mission-critical IT systems will require solution architectures and variable licensing that support the design approach.
The composition allows governments to focus on citizen-centered services rather than the frequently used, fragmented program-oriented approach. The compositional organization exhibits compositability in three areas – business architecture, technology and thinking. Public CIOs need to implement modularity and modern design principles to move to a composite government.
Gartner predicts that by 2025, 75% of government CIOs will have direct responsibility for security outside of IT, including operational and critical technology environments.
The research campaign says the lack of ongoing awareness programs – cybersecurity practices implemented throughout the organization – and a strong talent acquisition team could disrupt the organization’s response to security threats. Government CIOs need to address an important human element of cybersecurity, building expertise through in-depth training programs and broad employee support through awareness raising.
Ecosystems of digital identity
Gartner found that at least one-third of national governments and half of U.S. states will offer citizens mobile identification wallets by 2024. But only a minority will be compatible in different sectors and jurisdictions. The scope and challenges of digital identity are rapidly expanding as governments seek to verify identity, bring their own identity (BYOI), identification wallets, identity organizations and facilities, and identity ecosystems to provide reliable and convenient access to services.
By 2023, Gartner says, most governments without a shared experience strategy (TX) will not be able to successfully transform public services. Texas offers governments the opportunity to improve talent management strategies and develop more robust sets of digital skills in their organizations while improving service delivery to citizens. Lack of a TX strategy can increase maintenance friction, leading to the risk of delayed maintenance and an unpleasant maintenance experience.
All as a Service (XaaS)
According to Gartner, 95% of new IT investments made by government agencies will be made in the XaaS solution over the next three years. XaaS includes several IT infrastructures and software, including those that come in the cloud as a subscription-based service.
Accelerated heritage modernization
When the pandemic began, major old business systems could not cope with the growing demand for these services. CIOs will need to make modernization a continuous activity rather than looking at it as a one-time investment. Without the old modernization, the “return to normal” initiative will be further delayed as COVID-19 variants disrupt business around the world.
Business Management as a Service (CMaaS)
Garter says that business is a universal style of government work. CMaaS can enhance institutional agility in government by applying sophisticated business principles and practices to replace outdated case management systems with modular case management products. Gartner predicts that by 2024, government organizations with an approach to case management applications will implement new features at least 80% faster than those without them.
According to Gartner, 75% of governments will have at least three hyper-automation initiatives for all businesses to be launched or implemented over the next three years. The company says hyperautomation offers more than the ability to effectively deliver connected and uninterrupted government services. It also aims to increase government efficiency through cross-cutting initiatives that focus on cross-cutting processes rather than just automating disparate tasks.
Gartner predicts that by 2024, 60% of government investment in artificial intelligence and data analytics will be aimed at directly impacting real-time operational decisions and results. Planning and decision-making need to be increasingly predictable and proactive, using AI, analytics, business intelligence, and data science to significantly reduce the cost of late intervention. The goal is to make the provision of public services responsive and timely.
Data exchange as a program
Gartner says data sharing in government agencies is often special, driven by high-profile incidents. On the contrary, data sharing as a program is a systematic and scalable approach that allows you to reuse data and innovate in services.
The company predicts that organizations promoting data sharing will outperform their counterparts in most business value indicators by 2023. This will require a cultural shift from data segmentation to data reuse for better citizen service. It says state CIOs need to lead from the front to ensure this cultural shift.