As vehicle technology continues to evolve, two experts from the collision relief industry shared during the SEMA exhibition in November how they believe it will affect the collision repair shop in the coming years.
Jake Rodenroth, operations manager for the Lucid Motors body repair program in North America, focused on how electric vehicles will “disrupt” repair shops and what customers will prefer and expect based on current behavior. Founder and CEO of Auto Techcelerators Frank Terlep discussed what he sees in the industry in the short term – over the next year to five to 10 years, and to 2035 and how stores should prepare for these changes. Terlep noted that General Motors and Ford have promised to phase out vehicles with internal combustion engines (ICE) – GM by 2035 and Ford by 2030 – and that some states will also ban gas-powered vehicles by 2035.
The sessions are two of more than 20 presented in the SEMA Show Repairer Driven Education 2021 series, all of which are now available for viewing online at rde.scrs.com.
Rodenroth said that because of the extra weight of electric transmissions the weight needs to be reduced elsewhere.
“As repairmen, we’ll see a lot of new connection methods, separation points … and even some repair technology if we start fixing dents and stuff like that,” he said.
Rodenroth predicts that OEM factories and suppliers will change dramatically and new manufacturers will emerge. He also believes that the volume of dealer service will decrease by 35%, while the replacement of tires, glass services and visibility, as well as the duration of ownership will increase with the use of EV. Joint ventures between OEMs will also continue, for example, between BMW and Toyota on the Supra and Subaru and Toyota on the SUV. It was probably the announcement of OEMs in 2019 to jointly develop a battery-powered electric transmission platform for the C-Class SUV.
OEMs, including Lucid, will offer versions of the EV models with 2WD and 4WD, using the same platform and expanding track and width.
Range anxiety is a problem that is being worked on, but it is still in its infancy. “I hope that at the higher voltage we set at Lucid, it will reduce the charging time to a reasonable one – 25-30 minutes to get almost 80% range,” Rodenroth said.
It also predicts oil companies engaged in alternative and clean fuels, such as Exxon’s work with Porsche, which will not reduce power, as well as the ability to 3D-print some parts, including brackets and fasteners they need with technology , OEM licensed. .
Both Rodenroth and Terlep said OEMs cater to Millennial and Gen Z consumers who are waiting for internet and app connections. And stores need to have an online presence to reach them, because both generations are looking online for everything, including where to drive their cars for repairs.
Certification of technicians and lifelong learning are also required. Terlep said training and research will take place daily with each repair due to calibration. Repairmen will have to have an advanced driver assistance system (ADAS) and calibration, because by 2035 there will be 250 million vehicles equipped with ADAS, at 2.5-4, full of sensors and cameras.
“You’re still going to fix external things because people are going to smash their cars … but you’re going to be much more involved in e-business than ever, or you’re going to work with someone or you’re going to own an e-repair business that serves your collision repair business, ”Terlep said.
Rodenroth noted that new cars come out every six months. “When you apply the old methodology to new cars, you put yourself in a very bad position.”
Terlep envisions three new roles in repair shops – research supervisor, EV technicians and ADAS / calibration technicians, which he noted to attract employees to these positions, which the industry needs to “unite in terms of messaging”.
“We are no longer a body shop,” Terlep said. “We repair computers. If you go to the right school with the right message, I think you’ll get different people, but you better take away for their role. … I think the industry should build its own school. ”
As an example of how much automotive space is focused on software, Reuters reported in January that Toyota plans to launch its own operating system that can handle advanced operations, such as autonomous control, for its cars by 2025.
Report by Shivansha Tivari in Bangalore; Edited by Amy Karen Daniel
Rodenroth and Terlep also said at their sessions that photo appraisals and automated insurance payments would not go away. According to Rodenroth, photo evaluation can be used to control the amount of WIP and to justify damage. Terlep said a photo assessment could make employees more productive.
According to Terlep, the use of artificial intelligence (AI) in vehicles – while it is still in its early stages to eliminate collisions – will suddenly increase in terms of business, he said.
Rodenroth said the AI stays here to stay, and in stores it can be used to voice search for owner’s manuals and repair procedures. “I think we, as repairmen, need to have a voice on how this can help us repair a more sophisticated car using technology? And so things like using artificial intelligence to navigate the operating instructions will be really cool things. ”
Terlep went even further and said that in his view, the repair industry needs augmented reality, which companies will eventually “jump up” to offer it, and it will be used more and more, for example, when repair procedures are considered in Repairmen ‘AR glasses and scanning of vehicles carried out with the help of glasses.
By 2035, vehicles will be much clearer to tell repairmen what’s wrong with them, and the tool will no longer be needed to get DTCs, Terlep said. Collision centers that are part of certified OEM repair networks will become more important.
Terlep noted that the cost of repairs will double in five to 10 years and in five years. His forecast: the average order for repairs will be $ 6000- $ 7000, because the cost of spare parts will increase, and technicians will have to earn more money, because the repair work will be more difficult. Certified OEM repair networks will also become more important.
The telematics will eventually be comprehensive to connect everything to the car, and more OEMs will offer user-based insurance. ADAS will also increasingly connect, including with neighborhood infrastructure such as traffic lights, and with driver’s homes.
Rodenroth and Terlep said stores should invest in charging stations for EVs if they are going to run on EVs. Terlep also recommended a special room in the store or for those who have multiple seats, a special room for EV repairs. Terlep predicts a shift in the repair industry to specializations due to the long list of OEM ADAS that already exist and will grow.
As for autonomous vehicles (AV), Terlep does not believe they will become widely owned by consumers by 2035, but there will be many fleets, robots, delivery and commercial trucks and trains, especially in major cities and nearby. Terlep also predicts that AV ships will be used by then.
Recommended image: sefa ozel / iStock
“ICE vs. EV” and “3D Printing” (screenshot of Jake Rodenrot’s SEMA Show)
“Artificial Intelligence 2035” and “ADAS Today” (Screenshots of the presentation of Frank Terlep SEMA Show)
GM, Lucid and Rivian leaders discuss EV repair manual at OEM summit at SEMA Show 2021
GM & Ford boast solid financial performance for 2021, and continue to focus on EV