Gartner, Inc. identified 10 major government technology trends for 2022 that can drive public sector leaders in accelerating digital transformation and reducing the risk of failures.
“Internet and public sector directors now need to maintain the momentum of the digital acceleration following the initial chaos of the pandemic,” said Arthur Mikaleit, Gartner’s director of research. “CIOs can use these major trends to create organizations ready for the future by demonstrating how digital initiatives deliver value to diverse and evolving needs, sustain new trends in the workforce, effectively scale operations, and build a composite foundation for business and technology” .
Public directors of information campaigns should consider the collective impact of the following 10 trends on their organizations and include them in their strategic plans for 2022 and beyond. Failure to do so risks undermining the quality of public services and the ability to deliver value to the mission in the long run.
A complex state-owned enterprise
By 2024, more than 25% of government requests for mission-critical IT systems will require solution architectures and variable licensing that support the design approach.
Compositionality allows governments to focus on citizen-centered services rather than the frequently used, fragmented, program-oriented approach. The compositional organization exhibits compositability in three areas – business architecture, technology and thinking. Public CIOs need to implement modularity and modern design principles to ensure the transition to a composite government.
Gartner predicts that by 2025, 75% of government CIOs will have direct responsibility for security outside of IT, including operational and critical technologies.
Lack of ongoing awareness programs, cybersecurity practices implemented in the organization, and a strong talent acquisition team can disrupt the organization’s response to security threats. Government online directors need to address an important human element of cybersecurity by building experience from within through in-depth training programs and broad employee support through awareness raising.
Ecosystems of digital identity
Gartner predicts that at least a third of national governments and half of U.S. states will offer citizens mobile identification wallets by 2024. But only a minority will interact in different sectors and jurisdictions. The scope and challenges of digital identity are rapidly expanding as governments seek to verify identity, bring their own identity (BYOI), identification wallets, identity organizations and facilities, and identity ecosystems to provide reliable and convenient access to services.
Gartner predicts that by 2023, most governments without a shared experience strategy (TX) will not be able to successfully transform public services. Texas offers governments the opportunity to improve their talent management strategies and develop stronger sets of digital skills in their organizations while improving service delivery to citizens. Lack of TX strategy can increase maintenance friction, leading to the risk of delayed maintenance and unpleasant maintenance experience.
All as a Service (XaaS)
According to Gartner, 95% of new IT investments made by government agencies will be made in the XaaS solution over the next three years. XaaS includes several categories of IT infrastructure and software, including those that come in the cloud as a subscription-based service.
Accelerated heritage modernization
When the pandemic began, major old business systems could not cope with the growing demand for these services. Thus, directors of information companies will need to make modernization a continuous activity, rather than treating it as a one-time investment. Without the outdated modernization, the “return to normal” initiative will be further delayed as COVID-19 options continue to hamper businesses around the world.
Business Management as a Service (CMaaS)
Business work is a universal style of government work. CMaaS can enhance institutional agility in government by applying sophisticated business principles and practices to replace outdated case management systems with modular case management products. Gartner predicts that by 2024, government organizations with an approach to case management applications will implement new features at least 80% faster than those without them.
According to Gartner, 75% of governments will have at least three hyper-automation initiatives for the entire enterprise launched or implemented over the next three years. Hyperautomation offers more than the ability to efficiently provide connected and uninterrupted government services. It also aims to increase government efficiency through cross-cutting initiatives that focus on the cross-cutting process rather than just automating disparate tasks.
Gartner predicts that by 2024, 60% of public investment in artificial intelligence and data analytics will be aimed at directly impacting real-time operational decisions and results. Planning and decision-making need to be increasingly predictable and proactive using AI, analytics, business intelligence and data science to significantly reduce costs due to late intervention. The goal is to make the provision of public services responsive and timely.
Data exchange as a program
Data exchange in government agencies is often special, caused by high-profile incidents. On the contrary, data sharing as a program is a systematic and scalable approach to data reuse and innovative services.
Gartner predicts that organizations that promote data sharing will outperform their counterparts in most business value indicators by 2023. This will require a cultural shift from separating data use to reusing data to better serve citizens. Government directors of information technology must lead from the front to ensure this cultural shift.
Gartner customers can read more in the report “The main technological trends in the government in 2022.”
Learn more about how these trends will have a strategic impact on government organizations in this Gartner on-demand webinar “Gartner’s Main Technology Trends for 2022: Government”.
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Gartner for Information Technology Managers provides executives for information and IT and IT leaders with relevant and objective information to help them lead their organizations through digital transformation and drive business growth. More information is available at www.gartner.com/en/information-technology.
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