ISG Leader Tells NASSCOM Forum Convergence Requires Consistency of Process, Technology, Data and Culture

STAMFORD, Cannes .– (BUSINESS WIRE) — The Chief Information and Analytics Director of the Information Services Group (ISG) (Nasdaq: III), the world’s leading technology research and consulting firm, told NASSCOM’s Global Leaders Forum earlier today that businesses can only realize the benefits of data convergence after achieving maturity in their processes, technologies, data and organizational culture.

During the discussion of leaders: “Convergence – processes, data, technology and cross-industry” at the NASSCOM 2022 Technology and Leadership Forum, ISG Director of Data and Analytics Katie Rudy identified three stages of convergence maturity – process, technology and data. —And urged companies to seek support from internal and external stakeholders throughout the convergence lifecycle.

“Convergence, which really improves the customer experience and increases operational efficiency, has long been a goal, but efforts to achieve it are hampered by the explosive increase in technology and data,” Rudy said. “At the same time, COVID has accelerated the digital transformation for years in many industries that did not have their own technological talents needed for rapid transformation. Organizations that want to be successful in achieving convergence in processes, technology and data must involve employees in the planning process from the outset. ”

During a discussion moderated by Prodip Menon, Managing Director and Head of HSBC Technologies, and attended by Ravi Chabri, Head of NetApp India, Rudy said that process convergence, the first step towards convergence maturity, is illustrated by modern cars that have evolved from a vehicle to sophisticated entertainment and communication platforms.

“If the processes performed by engineers in production, design and software in the car manufacturer do not correspond and do not correspond to the same structure of risks and rewards, these companies will strive to achieve business results,” she said. “Consistency is equally important to the culture, goals, risks and benefits of each team. Businesses need to ask if their culture is ready to come together and if their engineers are ready to work together in a flexible way. ”

Rudy said technology convergence, the second step to maturity, allows organizations to develop new technologies such as artificial intelligence, machine learning and the Internet of Things, and requires leaders to make sure they have the right technology. This may include peripheral computing, appropriate data storage and cloud capabilities. Finally, and no less important, are delivery and data analysis techniques to support business to a large extent, Rudy said.

Rudy said that to get a buy-in at the managerial level for data convergence, the final stage of maturity, Rudy said that IT leaders need to communicate a value proposition to connect data between processes, platforms and infrastructure and match overall efficiencies and improve customer engagement , margins and income. goals.

For both business executives and employees, Rudy said a salary is the key to success. “If you don’t show them why, they won’t want to comply,” she said. “The element of people is too often thought of when data converges. As talent is in increasing demand and employees are increasingly aware of their value, most successful organizations much earlier include organizational change management, training and development, and team involvement in planning and decision-making. ”

About ISG

ISG (Information Services Group) (Nasdaq: III) is a leading global research and consulting firm in the field of technology. A reliable business partner for more than 800 customers, including more than 75 of the world’s 100 leading businesses, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services including automation, cloud and data analytics; search advice; Managed management and risk services; network operator services; strategy and operations development; change management; market research and technological research and analysis. Founded in 2006 in Stamford, Cannes, ISG has more than 1,300 digital technology professionals working in more than 20 countries – a global team known for its innovative thinking, market impact and deep industry experience. and technology and world class. research and analytical capabilities based on the most comprehensive market data in the industry. For more information, visit www.isg-one.com.

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