SAN FRANCISCO – (BUSINESS WIRE) — Today, Medallia announced that it has been named Adobe Digital Experience Technology Partner of the Year 2022, a year after it was named Adobe ISV Partner of the Year. The Adobe Digital Experience Partner rewards companies that have made a leading contribution to Adobe’s business and have had a significant impact on customer success. The 2022 Adobe Digital Experience Technology Partner of the Year is awarded to a global partner who has demonstrated what it means to stand up for customers ’transformational experiences through innovative technologies.
As a premier partner in the Adobe Exchange Partner Program, Medallia solutions integrate seamlessly with Adobe Experience Cloud applications, including Adobe Analytics, Adobe Target, Adobe Audience Manager, Adobe Marketo Engage, and the Adobe Experience Platform. Through integration with Medallia Experience Cloud, Adobe Experience Cloud customers benefit from a platform that combines customer feedback with an understanding of user behavior to help organizations understand and optimize the digital experience. Medallia Experience Cloud provides many solutions and tools for gathering this information, including surveys, chatbots, repeat sessions, heat charts, experience results, speech recognition and more.
“We added digital analytics to the Medallia Digital Suite last year and opened up a new world through Adobe integration,” said Farooq Javed, vice president of alliances at Medallia. “Medallia can measure direct feedback, behavior data and experience indicators in unified reports, data visualizations and dashboards to offer valid information. Businesses can quickly identify and quantify problems with scale experience and respond to them in real time. We are delighted that our excellent partners with Adobe have recognized us again, and look forward to helping our joint customers get feedback, improve their business and deliver a great digital experience for customers. ”
“We are honored to recognize Medallia’s commitment to helping its customers create exceptional experiences in digital channels that provide loyalty throughout the customer’s journey, and are pleased to present this award,” said Nick Schroff, senior director of global technology partners at Adobe.
The partners were recognized virtually as part of the partnership experience at Adobe’s in-house sales launch event.
About the Medal
Medallia is a pioneer and market leader in the experience of customers, employees, citizens and patients. The company’s award-winning SaaS platform, Medallia Experience Cloud, is becoming an experience recording system that informs all other client and employee programs. The platform captures billions of experience experiences when interacting, including all voice, video, digital, IoT, social networking and corporate messaging tools. Medallia uses patented artificial intelligence and machine learning technology to automatically uncover predictive ideas that drive powerful business action and results. Medallia’s customers reduce outflows, turn detractors into promoters and buyers, create cross-cutting and additional sales opportunities at the moment, and make business decisions that affect profits, providing a clear and powerful return on investment. For more information, visit www.medallia.com.
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